Privacy Policy

Introduction

bd002 is committed to protecting the privacy of every player who visits and registers on our platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use and safeguard it, and the choices you have regarding your data. By accessing or using bd002 (https://bd002.vip), you agree to the practices described in this document.

This policy applies to all users of the bd002 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. If you have any concerns about how we handle your data, please reach out to our support team at any time. We have designed our data practices to be transparent, lawful, and respectful of your rights.

Information We Collect

When you register, make a deposit, or interact with bd002, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of your national ID or passport for account verification purposes.
• Contact information: email address, mobile phone number, and your city or district of residence within Bangladesh.
• Financial information: transaction records, deposit and withdrawal history, preferred payment methods such as bKash, Nagad, or Rocket, and account balance summaries.
• Technical information: IP address, device type, operating system, browser type, session timestamps, and pages visited on bd002.
• Behavioral information: gaming activity, bet history, bonus usage, game preferences, and responsible gaming settings you may configure.

We collect only the information that is necessary to provide you with a secure, fair, and compliant gaming experience. We do not collect sensitive information such as religious beliefs, political opinions, or biometric data.

How We Use Your Information

The personal data collected by bd002 is used exclusively for the following legitimate purposes:

• Account creation and verification: to confirm your identity, verify that you are 21 years or older, and ensure that your account is genuine and secure.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to credit bonuses and promotions to your account.
• Customer support: to respond to your queries, investigate complaints, and improve our support processes based on your feedback.
• Security and fraud prevention: to detect and prevent unauthorized access, fraudulent transactions, money laundering, and other prohibited activities on the platform.
• Platform improvement: to analyze usage patterns, understand player preferences, and develop new games, features, and promotions that better serve our Bangladesh community.
• Legal and regulatory compliance: to meet any applicable legal obligations, respond to lawful requests from authorities, and maintain records required under our operating licence.

Cookies and Tracking Technologies

bd002 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device when you visit our site. These technologies help us recognise you on return visits, remember your preferences, and keep your session secure.

We use the following types of cookies on bd002:

• Essential cookies: required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: help us understand how players navigate bd002 — which pages are most visited, where users drop off, and how to improve navigation flows.
• Preference cookies: store your platform settings such as language selection, preferred payment method, and responsible gaming limits so these are remembered on your next visit.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the performance and functionality of certain features on bd002.

Sharing of Your Information

bd002 does not sell, rent, or trade your personal information with third parties for their independent marketing or commercial use. We may, however, share data with the following categories of trusted third parties, strictly on a need-to-know basis:

• Payment processors: platforms such as bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposits and withdrawals securely.
• Game software providers: providers like Pragmatic Play, Evolution Gaming, and Spribe receive session tokens and game results to deliver their products; they do not receive your identity or payment data.
• Technical service providers: hosting companies, analytics platforms, and IT security firms that assist us in operating bd002 under strict confidentiality agreements.
• Legal and regulatory authorities: where we are required by law or a legitimate legal process to disclose personal information, we will comply with such requests.

In each case, we ensure that any third party receiving your data is contractually obligated to handle it securely and only for the specific purpose for which it was shared.

Data Security

bd002 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption on all data transmissions, firewall protection on our servers, restricted staff access on a role-based need-to-know basis, and regular internal security assessments.

While we apply robust security controls, no method of internet transmission or electronic storage is 100% secure. In the unlikely event of a data breach that affects your personal information, we will take prompt action to contain the breach and notify affected users in accordance with our obligations.

Data Retention

bd002 retains your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy legal, accounting, and reporting requirements. If you close your account, we will retain transaction records and identity verification documents for a minimum period as required by applicable regulations, after which your data will be securely deleted or anonymised.

Data retained solely for statistical or research purposes is anonymised so that no individual can be identified from the resulting dataset. We do not retain your data for longer than is necessary for the purposes described in this policy.

Your Rights

As a user of bd002, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer required for the purposes for which it was collected.
• Right to restrict processing: you may ask us to restrict how we use your data in certain circumstances, such as while we are verifying its accuracy.
• Right to object: you have the right to object to our processing of your data for direct marketing purposes. We will honour such requests promptly.

To exercise any of the above rights, contact our support team at [email protected]. We will aim to respond to all valid requests within 30 days. Please note that certain rights may be limited where we are required by law to retain or process data.

Third-Party Links

The bd002 platform may contain links to third-party payment gateways or service providers necessary for completing transactions. These external services have their own privacy policies, and bd002 accepts no responsibility for their content or practices. We encourage you to review the privacy policies of any third-party services you use in connection with your bd002 account.

bd002 is not responsible for the privacy practices of any website or service that links to or is linked from our platform, unless that service is operating directly under our brand.

Age Restriction and Minors

bd002 is strictly a platform for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is carried out at the point of registration as a mandatory step. If we become aware that data from a minor has been collected, we will immediately delete that data and close the associated account.

If you believe that a minor has created an account on bd002, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Changes to This Privacy Policy

bd002 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via a platform notification. Your continued use of bd002 following such changes constitutes your acceptance of the revised policy.

We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information. Archived versions of previous policies are available upon request from our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bd002 handles your personal data, please contact our support team. We are committed to resolving privacy-related issues fairly and promptly.

Email: [email protected] — our team is available 7 days a week to assist you with any privacy-related matter.